About Us

The Ordinary organizes its rules on the store and its service commitments in the following sections. This page applies specifically to theordinaryt.shop.

The Ordinary: our store
For purchases made through theordinaryt.shop, The Ordinary applies the following guidance on our store. The Ordinary operates as an independent online store offering a carefully selected range of The Ordinary. We aim to make product discovery clear, ordering straightforward, and post-purchase support dependable.

How The Ordinary handles service commitments
For The Ordinary customers at theordinaryt.shop, this section explains service commitments. The store follows practical customer-service commitments: transparent product information, free standard U.S. shipping, responsive assistance, secure checkout, and a 30-day no-reason return and exchange option with return shipping paid by the store. We do not rely on invented brand stories or unsupported product claims; our goal is to earn trust through consistent service and policies customers can understand.

Our approach at The Ordinary to questions and support
The following questions and support guidance applies to the The Ordinary storefront at theordinaryt.shop. Questions about our store or products are welcome at Support@Theordinaryt.shop or 6618648227.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryt.shop
Phone: 6618648227
Physical address: 588 3000 Rd, Coffeyville, Kansas, 67337, United States