Refund

Refund Policy

Use this guide from The Ordinary to review returns, exchanges, and refunds. This page applies specifically to theordinaryt.shop.

Details from The Ordinary on order problems
Customers using theordinaryt.shop can rely on the following The Ordinary guidance about order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

exceptions at The Ordinary
The following exceptions guidance applies to the The Ordinary storefront at theordinaryt.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

What The Ordinary customers should know about eligibility
This eligibility section covers orders and visits through theordinaryt.shop for The Ordinary. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Our approach at The Ordinary to condition of returns
For The Ordinary customers at theordinaryt.shop, this section explains condition of returns. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at The Ordinary to starting a request
The following starting a request guidance applies to the The Ordinary storefront at theordinaryt.shop. When requesting a return or exchange, contact us at Support@Theordinaryt.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

How The Ordinary handles support
The following support guidance applies to the The Ordinary storefront at theordinaryt.shop. For return or exchange assistance, contact Support@Theordinaryt.shop or 6618648227.

refund timing at The Ordinary
For The Ordinary customers at theordinaryt.shop, this section explains refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryt.shop
Phone: 6618648227
Physical address: 588 3000 Rd, Coffeyville, Kansas, 67337, United States