Shipping

Shipping Policy

Use this guide from The Ordinary to review processing, delivery, and tracking. This page applies specifically to theordinaryt.shop.

Details from The Ordinary on delivery issues
For purchases made through theordinaryt.shop, The Ordinary applies the following guidance on delivery issues. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Theordinaryt.shop or 6618648227. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Our approach at The Ordinary to processing and transit
The Ordinary publishes this processing and transit guidance for customers using theordinaryt.shop. We normally prepare orders within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Details from The Ordinary on tracking and addresses
For The Ordinary customers at theordinaryt.shop, this section explains tracking and addresses. Once tracking becomes available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

The Ordinary: delivery area
The Ordinary publishes this delivery area guidance for customers using theordinaryt.shop. We currently deliver solely to addresses within the United States. Standard shipping is free.

returns after delivery at The Ordinary
Customers using theordinaryt.shop can rely on the following The Ordinary guidance about returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryt.shop
Phone: 6618648227
Physical address: 588 3000 Rd, Coffeyville, Kansas, 67337, United States