FAQ

Frequently Asked Questions

Use this guide from The Ordinary to review frequently asked shopping questions. This page applies specifically to theordinaryt.shop.

Details from The Ordinary on products
Customers using theordinaryt.shop can rely on the following The Ordinary guidance about products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

How The Ordinary handles shipping cost
Customers using theordinaryt.shop can rely on the following The Ordinary guidance about shipping cost. Do you offer free shipping?
Yes. Standard delivery within the United States is free.

What The Ordinary customers should know about contact options
For The Ordinary customers at theordinaryt.shop, this section explains contact options. How can I contact you?
Email Support@Theordinaryt.shop, call 6618648227, or write to 588 3000 Rd, Coffeyville, Kansas, 67337, United States.

refund timing at The Ordinary
The following refund timing guidance applies to the The Ordinary storefront at theordinaryt.shop. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

How The Ordinary handles tracking
The following tracking guidance applies to the The Ordinary storefront at theordinaryt.shop. How can I track my order?
Where a carrier provides tracking, it is sent using the contact information provided at checkout.

The Ordinary: payment methods
The Ordinary publishes this payment methods guidance for customers using theordinaryt.shop. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

Our approach at The Ordinary to return shipping
For purchases made through theordinaryt.shop, The Ordinary applies the following guidance on return shipping. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

How The Ordinary handles returns and exchanges
Customers using theordinaryt.shop can rely on the following The Ordinary guidance about returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

delivery timing at The Ordinary
The Ordinary publishes this delivery timing guidance for customers using theordinaryt.shop. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryt.shop
Phone: 6618648227
Physical address: 588 3000 Rd, Coffeyville, Kansas, 67337, United States